Shipping & Returns
Shipping
BBBGEM ship fine jewelry to the worldwide.
Free shipping in Local USA.
Evevy piece is insured.
Beautiful free ring gift box included.
Signature is required for all the solid gold jewelries.
| Options | Processing Time | Delivery Time | Total Time |
|---|---|---|---|
| Normal Order | 7-10 business days | 3-5 business days | 15-25 days |
| Custom Order | 10-14 business days | 3-5 business days | 18-30 days |
| Rush Order | 5-7 business days | 2-4 business days | 10-18 days |
BBBGEM has sped up its process, so now you can get your fine jewelry much faster! While other sellers take 20-30 business days to make an order, we only need 7-10 business days to create your custom piece. We also accept RUSH ORDER(Non-refundable) for solid gold jewelry.
International Shipping
BBBGEM ship items to all over the world. Buyers are responsible for any customs and import taxes that may apply. We’re not responsible for delays due to customs.
Returns & Exchanges
Your satisfaction is of utmost importance to us. Contact Us if you are not satisfied with your purchase.
Conditions of Return
Each item comes with 30 days return or exchange plus 1 year warranty(See warranty page).
Since each ring is made to order and handmade, there will be 30% handcrafted fee to be deducted/charged when returning the ring. It cannot be recycled after finishing. The rest refund will be refunded in 5 business days after the returned item is received.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
All products must be unworn and in the original condition and packaging.
Kindly note that, the following items can't be returned or exchanged.
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
-Over the 30-day return period
-Rings with engravings
-Custom orders
-Rush orders
-Ring size smaller than 3 US or larger than 10 US
-Worn, damaged, altered, or not in its original condition
-Ready to ship